Customer Portal in SysgenproERP: Self-Service That Drives Satisfaction

In today’s digital age, customers expect transparency and real-time access to their data. The SysgenproERP Customer Portal delivers a seamless self-service experience—allowing clients to track orders, view invoices, raise tickets, and manage account information without waiting on emails or calls.

Why a Customer Portal Matters

• Improved Experience: Empower your customers with 24/7 access to their order and support details.
• Reduced Support Burden: Let your service team focus on real issues instead of chasing order or invoice status.
• Faster Issue Resolution: Clients can raise and monitor support tickets directly from the portal.
• Brand Consistency: Fully customizable portal interface aligned with your company's branding.

What Customers Can Do in the Portal

• View and download invoices, payments, and credit notes
• Track sales orders and delivery statuses in real time
• Raise support tickets and monitor resolution progress
• Access downloadable documents, quotes, or contracts
• Manage their company profile and contact details

Features That Stand Out

• Secure Login: Customer-specific credentials with two-factor authentication
• Responsive UI: Optimized for desktops, tablets, and mobile
• Permission Controls: Define what each contact can see and do
• Multi-Language Support: Serve global clients in their preferred language
• Audit Trails: Complete visibility of customer interactions and updates

Industries That Benefit from Customer Portals

• Manufacturing: Share production timelines and delivery details
• Retail & Distribution: Enable B2B clients to reorder and download invoices
• Professional Services: Give clients access to project updates and billing
• Wholesale: Simplify price lists, RFQs, and bulk order processing

SysgenproERP’s Customer Portal gives your clients control, transparency, and convenience—ultimately boosting satisfaction and loyalty.