SysGenPro Partner Agreement Framework

Last Updated: January 30, 2026

1. Purpose

This Partner Agreement Framework (“Agreement”) defines the general terms under which partners collaborate with SYSGENPRO SOFTWARE PRIVATE LIMITED (“SysGenPro”, “we”, “us”, “our”) to refer, sell, resell, or brand solutions built on the SysGenPro ERP platform.

This Agreement serves as a master framework and applies to all SysGenPro partners unless superseded by a signed commercial addendum.

2. Supported Partner Models

SysGenPro supports the following partner engagement models only:

  • Referral Partner
  • Authorized ERP Reseller
  • White-Label ERP Partner

Each partner model has distinct rights, responsibilities, and commercial terms, defined during onboarding or documented in a written addendum.

2.1 Referral Partner Definition

A Referral Partner is an individual or organization that introduces qualified prospective customers to SysGenPro. Referral Partners do not negotiate pricing, enter into contracts, manage customer relationships, or deliver services.

All sales closure, contracting, delivery, infrastructure management, billing, and ongoing support remain the sole responsibility of SysGenPro.

3. Non-Exclusivity

This Agreement is non-exclusive. SysGenPro may appoint multiple partners within the same region, industry, or market segment.

No exclusivity is granted unless explicitly stated in a signed commercial agreement.

4. Independent Status & Authority

Partners operate as independent entities and are not employees, agents, legal representatives, or affiliates of SysGenPro.

Partners are strictly prohibited from:

  • Modifying SysGenPro pricing or platform policies
  • Making contractual commitments on behalf of SysGenPro
  • Offering discounts, refunds, or guarantees without approval
  • Misrepresenting ownership of the SysGenPro platform
  • Presenting themselves as authorized to close or sign customers

5. Pricing & Commercial Integrity

SysGenPro platform pricing, subscription terms, and commercial policies are governed solely by SysGenPro and may not be modified by partners.

Partners may offer their own consulting, implementation, training, or value-added services, provided such services do not conflict with SysGenPro policies or representations.

Referral Partner commissions, if applicable, are payable only upon successful customer payment to SysGenPro and are governed strictly by the executed partner agreement or commercial addendum.

6. Service Delivery Boundaries

SysGenPro retains responsibility for the ERP platform, infrastructure, hosting, security, upgrades, and core product maintenance, as defined in the Service Boundary Matrix.

Partners may deliver services only within the scope permitted by their authorized partner model.

7. Branding & White-Label Rights

Branding rights vary by partner model. Only White-Label ERP Partners are permitted to rebrand the ERP platform under their own identity, subject to branding guidelines and contractual terms.

SysGenPro trademarks, logos, and brand assets may not be altered, sublicensed, or misused without written consent.

8. Data, Customer & IP Ownership

Customers retain full ownership of their business data. Partners do not acquire ownership of customer data by virtue of referral, resale, or service delivery.

SysGenPro retains all rights, title, and interest in the ERP platform, infrastructure, and proprietary intellectual property.

9. Compliance & Conduct

Partners must comply with all applicable laws, data protection regulations, and SysGenPro policies.

SysGenPro reserves the right to suspend or terminate partner access in the event of policy violations, security risks, or brand misuse.

10. Termination

Either party may terminate this Agreement with written notice, subject to fulfillment of any outstanding commercial obligations.

Upon termination, partners must immediately cease use of SysGenPro branding, materials, and platform access.

11. Limitation of Liability

SysGenPro shall not be liable for indirect, incidental, or consequential damages arising from partner-led referrals, sales, services, or customer relationships.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India, unless otherwise specified in a signed agreement.

13. Contact Information

For partner-related legal or commercial queries, contact partner@sysgenpro.com.